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Home本期文章職場博弈秘笈-- 迎向失敗的勇氣

【職場上的祭司】職場博弈秘笈-- 迎向失敗的勇氣

 

不能失敗的文化

今日的社會被效益主義充斥,成功的定義傾側在財富、事業、名聲、權位方面,成者為王,敗者為寇,賞罰分明。人的尊嚴建立在成功上,抗拒接受失敗的文化,人的價值觀影響個人對面子和形象的執著,進入低抗逆能力的世代,商業不能面對失敗,個人沒有韌力去嘗試。當不能承受打擊,個人或企業便輕易中途而費,不能成大器。

在這大氣候當中,面對不能失敗的文化,上班一族何去何從呢?

失敗成功一線之隔

愛迪生是偉大發明家,他醉心工作,費寐忘餐。他用了多年時間去發明電燈泡,可惜經過一萬多次的嘗試,包括應用數千種不同的物料,數千款不同的組合方式,仍然未達至目標。他的助手都氣綏,不想再抖纏下去,勸他放棄好了。愛迪生說:「過去的嘗試,並不是失敗,而是朝向成功當走的一萬多步驟,就快到終點了。」

「便利貼」(Post-it Note)風行全球,是因其突破性的功能,成為 3M 最成功的產品之一。這技術是怎樣來呢?1968 年公司的科學家席佛(S. Silver)硏發一種超強黏膠,因黏性離原來的目標規格甚遠,硏究失敗,最後該項目被擱置。1974 年一位工程師傅萊(A. Fry)在工餘將這黏膠與隨手拿來的黄紙結合,遂發展成為 3M 成功的產品。


以上兩個例子都有共通之處,展現失敗並非事情的終極,失敗只是一個進程、一個轉折點。這旅程的關鍵,就是人可以把失敗敲定為終局,也可用失敗作跳板達至成功。個人的心態可以擺脱失敗,積極進取尋求解決方案,以破斧沉舟的堅毅,樂觀相信必有出路。


愛迪生有勇氣敢試敢闖,視失敗為成功的踏脚石,因撇除了不可接納的萬多個方案,遂使成功路越來越明朗。傅萊沒有失敗的觀念,新發明的黏膠並非是失敗的物料,只有待找出配對的應用,即時逆轉歷史編出成功的故事。

失敗的心魔

社會風氣和文化一直祟尚完美的表現。父母要求子女考試要得到 100分,才可出人頭地;公司要求員工樣樣達標,力圖成為行內的翹楚;管理層為確保公司投資達到回報的目標,鞭策下屬定額、定時的跑數。管理標竿為員工表現定下極具挑戰的準則,為成功和失敗定分界。

面對這充滿壓力的大時代,一般公司自然要順應時下的趨勢,施行「結果主導」的管理,偏重以結果和成績去作評核。僱主著緊業務的生存和盈利,面對失敗的打擊,他們缺乏耐性,甚或急功近利,不能承擔挫敗的後果,故不能容許公司失誤;守著慣性的保護主義,對營運患得患失,削弱開放、客觀和改進的態度。僱主的營商宗旨和文化,主宰領導公司的方向和路線。

作僱員的總是被動多於主動,皆因公司多採取指揮和控制的管理模式,上司要求下屬服權,依從指令、遵守紀律去執行。固有觀念把人的自由意志拑制,使人恐懼不敢冒進,抗拒變革,結果走不出自己的安舒區。要求僱員自決、自發上進,遇上失敗也可逆向而行反敗為勝,並不是等閒的事。再者,僱員沒有得到上司的授權,難有機會重温失敗的檔案,若自發去跟進,也未必有足夠資源的支持。

失敗的深遠意義

愛迪生的一萬多個實驗結果,席佛的黏膠公式,它們都蘊藏着無比的心血,代表深厚的經驗,花費不少時間才達至的成果。按着某觀點和角度去衡量為失敗,有可能是過早蓋棺論定。若註銷這些檔案,便是前功盡費了。為何不把資源循環再用?失敗的經歷可以很寳貴,成為日後發展的指引,發掘可行的解決方案。愛迪生的堅持促使電燈泡面世,傅萊對席佛的公式鍥而不捨,出現峰迴路轉的成就。

體現失敗是個人難得的學習機會,如習武的說,未被打敗過又怎能領悟到一山還有一山高的哲理?未作檢討又如何理解對手的強勁、自己落敗的根由?從逆境作自省,比較在順境中垂手可得的收獲,更顯為珍貴。得勝是因為曾經失敗,自己卻不甘心放棄,敬業樂業,這就是人成就的秘笈!

接納失敗並非是羞恥,反要明白這是祝福的途徑。若沒有失怎會有得,沒有犯錯怎能重尋正確之途,沒有失準又怎知道達標?自己釐清成與敗是主觀或是客觀的概念,從而努力去融和矛盾,進取更新。

成功是有規律的一門科學,硏究指出有積極的態度就有積極的人生,就會培養出成功的規律。在職場,決定成功的要素簡單可分為兩方面:「態度」和「技巧」。態度是指積極、努力、信心、決心、意志力等,技巧是指知識、經驗和能力等。成功的人當中有 80% 靠態度,13% 靠技巧,7% 靠其他。
 
按 3M 的行政指標,席佛的計劃早已宣告失敗而被終結了。難能可貴的,這公司文化一直都是鼓勵學習、支持創意發展,那研究檔案和黏膠的樣本早已妥善封存,並開放給相關的技術人員作參考。有文獻記載傅萊對那黏膠產生濃厚興產,好學的態度推動他用工餘時間去翻查記錄和研究資料,好奇地把樣本塗在黄紙上,把原已失敗的研究起死回生。

失敗乃成功之母,從失望中吸取教訓,從挫敗中孕育歷練。職場不是坦途,成功並非偶然,在事業任何階段、職位高低、職責輕重,都要擁抱頑強的鬥志,永不言棄的精神,經得考驗生命成長,提升對逆境的免疫能力。成功的定位究竟是眼前的成績、抑或一生有屬靈價值的成就?「你們立志行事,都是神在你們心裏運行,為要成就他的美意。」(腓二13)成功是心意與目標的追求。

 

喜樂 Joy

喜樂的心乃是良藥;憂傷的靈使骨枯乾。箴言 17:22
A cheerful heart is good medicine, but a crushed spirit dries up the bones. Proverbs 17:22

然而,我要因耶和華歡欣,因救我的 神喜樂。哈巴谷書 3:18
yet I will rejoice in the LORD, I will be joyful in God my Savior. Habakkuk 3:18

要常常喜樂,不住的禱告,凡事謝恩。帖撒羅尼迦前書 5:16-17
Rejoice always, pray continually, give thanks in all circumstances. 1 Thessalonians 5:16-17

饒恕 Forgiveness

主啊,你本為良善,樂意饒恕人,有豐盛的慈愛賜給凡求告你的人。詩篇 86:5
You, Lord, are forgiving and good, abounding in love to all who call to you. Psalm 86:5

你不要說:“我要以惡報惡”;要等候耶和華,他必拯救你。箴言 20:22
Do not say, “I’ll pay you back for this wrong!” Wait for the LORD, and he will avenge you. Proverbs 6:14

你們饒恕人的過犯,你們的天父也必饒恕你們的過犯;馬太福音 6:14
For if you forgive other people when they sin against you, your heavenly Father will also forgive you. Matthew 6:14

你們不饒恕人的過犯,你們的天父也必不饒恕你們的過犯。馬太福音 6:15
But if you do not forgive others their sins, your Father will not forgive your sins. Matthew 6:15

你們各人若不從心裡饒恕你的弟兄,我天父也要這樣待你們了。馬太福音 18:35
This is how my heavenly Father will treat each of you unless you forgive your brother or sister from your heart. Matthew 18:35

謙卑 Humility

敬畏耶和華是智慧的訓誨;尊榮以前,必有謙卑。箴言 15:33
Wisdom’s instruction is to fear the LORD, and humility comes before honor. Proverbs 15:33

敬畏耶和華心存謙卑,就得富有、尊榮、生命為賞賜。箴言 22:4
Humility is the fear of the LORD; its wages are riches and honor and life. Proverbs 22:4

凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。腓立比書 2:3
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

驕傲 Pride

驕傲來,羞恥也來;謙遜人卻有智慧。箴言 11:2
When pride comes, then comes disgrace, but with humility comes wisdom. Proverbs 11:2

驕傲只啟爭競;聽勸言的,卻有智慧。箴言 13:10
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Proverbs 13:10

驕傲在敗壞以先;狂心在跌倒之前。箴言 16:18
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

忍耐 Patience

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

並且你們要為我的名,被眾人恨惡,惟有忍耐到底的,必然得救。馬可福音 13:13
Everyone will hate you because of me, but the one who stands firm to the end will be saved. Mark 13:13

不但如此,就是在患難中也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance. Romans 5:3

我們行善,不可喪志;若不灰心,到了時候就要收成加拉太書 6:9
Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9

你們也當忍耐,堅固你們的心,因為主來的日子近了。雅各書 5:8
You too, be patient and stand firm, because the Lord’s coming is near. James 5:8

溫柔 Meekness

回答柔和,使怒消退;言語暴戾,觸動怒氣。箴言 15:1
A gentle answer turns away wrath, but a harsh word stirs up anger. Proverbs 15:1

溫柔的人有福了,因為他們必承受地土。馬太福音 5:5
Blessed are the meek, for they will inherit the earth. Matthew 5:5

用溫柔勸戒那抵擋的人;或者 神給他們悔改的心,可以明白真道。提摩太後書 2:25
Opponents must be gently instructed, in the hope that God will grant them repentance leading them to a knowledge of the truth. 2 Timothy 2:25

只要以裡面存著長久溫柔、安靜的心為妝飾;這在 神面前是極寶貴的。彼得前書 3:4
Rather, it should be that of your inner self, the unfading beauty of a gentle and quiet spirit, which is of great worth in God’s sight. 1 Peter 3:4

嫉妒 Envy

不要為作惡的心懷不平,也不要向那行不義的生出嫉妒。詩篇 37:1
Do not fret because of those who are evil or be envious of those who do wrong. Psalm 37:1

心中安靜是肉體的生命;嫉妒是骨中的朽爛。箴言 14:30
A heart at peace gives life to the body, but envy rots the bones. Proverbs 14:30

在何處有嫉妒、紛爭,就在何處有擾亂和各樣的壞事。雅各書 3:16
For where you have envy and selfish ambition, there you find disorder and every evil practice. James 3:16

生氣 Anger

當止住怒氣,離棄忿怒;不要心懷不平,以致作惡。詩篇 37:8
Refrain from anger and turn from wrath; do not fret—it leads only to evil. Psalm 37:8

好生氣的人,不可與他結交;暴怒的人,不可與他來往。箴言 22:24
Do not make friends with a hot-tempered person, do not associate with one easily angered. Proverbs 22:24

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

生氣卻不要犯罪.不可含怒到日落。以弗所書 4:26
In your anger do not sin: Do not let the sun go down while you are still angry. Ephesians 4:26

我親愛的弟兄們,這是你們所知道的,但你們各人要快快的聽,慢慢的說,慢慢的動怒,因為人的怒氣並不成就 神的義。雅各書 1:19,20
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires. James 1:19,20

災難 Calamity

謹守口與舌的、就保守自己免受災難。箴言 21:23
Those who guard their mouths and their tongues keep themselves from calamity. Proverbs 21:23

民要攻打民、國要攻打國、多處必有地震、饑荒.這都是災難的起頭。馬可福音 13:8
Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains. Mark 13:8

憂愁 Worry

你們不要憂愁、因靠耶和華而得的喜樂是你們的力量。尼希米記 8:10
Do not grieve, for the joy of the LORD is your strength. Nehemiah 8:10

主雖使人憂愁, 還要照他諸般的慈愛發憐憫。耶利米哀歌 3:32
Though he brings grief, he will show compassion, so great is his unfailing love. Lamentations 3:32

凡勞苦擔重擔的人,可以到我這裡來,我就使你們得安息。馬太福音 11:28
Come to me, all you who are weary and burdened, and I will give you rest. Matthew 11:28

我留下平安給你們、我將我的平安賜給你們.我所賜的、不像世人所賜的.你們心裏不要憂愁、也不要膽怯。約翰福音 14:27
Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid. John 14:27

應當一無掛慮,只要凡事藉著禱告、祈求和感謝,將你們所要的告訴神。神所賜出人意外的平安,必在基督耶穌裡,保守你們的心懷意念。腓立比書 4:6,7
Do not be anxious about anything, but in every situation, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus. Philippians 4:6,7

因此, 你們是大有喜樂, 但如今, 在百般的試煉中暫時憂愁。彼得前書 1:6
In all this you greatly rejoice, though now for a little while you may have had to suffer grief in all kinds of trials. 1 Peter 1:6

患難 Trouble, Suffering

義人多有苦難,但耶和華救他脫離這一切。詩篇 34:19
The righteous person may have many troubles, but the LORD delivers him from them all. Psalm 34:19

神是我們的避難所,是我們的力量,是我們在患難中隨時的幫助!詩篇 46:1
God is our refuge and strength, an ever-present help in trouble. Psalm 46:1

耶和華本為善,在患難的日子為人的保障,並且認得那些投靠他的人。那鴻書 1:7
The LORD is good, a refuge in times of trouble. He cares for those who trust in him. Nahum 1:7

為義受逼迫的人有福了,因為天國是他們的。馬太福音 5:10
Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven. Matthew 5:10

不但如此,就是在患難中,也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance; Romans 5:3

我想現在的苦楚,若比將來要顯於我們的榮耀,就不足介意了。羅馬書 8:18
I consider that our present sufferings are not worth comparing with the glory that will be revealed in us. Romans 8:18

因為你們蒙恩,不但得以信服基督,並要為他受苦。腓立比書 1:29
For it has been granted to you on behalf of Christ not only to believe in him, but also to suffer for him. Philippians 1:29

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