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Home本期文章職場博弈秘笈-- 尋求共存-與部屬的關係

【職場上的祭司】職場博弈秘笈-- 尋求共存-與部屬的關係

 

身份和責任

在職場工作,每人都擁有不同身份。當上有僱主或上司,我們便是僱員或下屬;我們有同事或同工,大家都是平起平坐,需要合作,彼此尊重;當資歷和經驗老練,我們成為別人的上司,帶領和管理部屬。特別在某些規模較大的公司工作,我們同時擁有三重身份,我們有上司、有同事、也有部屬;隨著身份的轉變,我們的責任也多元化了。

每天上班,扮演三重角色,同時承擔三類的責任,是極具挑戰。我們慎防以不同面孔、多種心態、對上對下有差異手段,落在真不是人的處境。

作上司的身份

作上司的必定要有能幹和忠心的部屬,否則獨力難支。若部屬沒有上司領導,蛇無頭不行,經營不能妥善,大大增加裁員的威脅。所以,上司和部屬是伙伴關係,應站在同一陣線,面向同一戰場--就是市場。這是唇齒相依的關係,是大家各就各位、有互補不足的契機。

若上司是領袖,部屬就是跟隨者。領袖必需有領導才,才可帶領跟隨者。管理部屬,使他們按計劃、按時間把工作做對、做好。上司要求其部屬是工作的機器,抑或是工作的伙伴呢?有理性的上司必選擇後者。好的上司,並不只看事務層次,更要關注部屬的需要。

上司和部屬必需釐定以下的關係。在效益主義的大前題下,大家應該沒有利益衝突,因各在其份,這是互利雙贏的優勢。在倫理約章裏,這是主人和僕人的關係,彼此清楚自己的身份,明白各自所站的位置,尊重彼此的本份。在法律之前,這是僱傭關係,各人擁有自己的權益和保障。這是一個緊密的同盟,雙方有義務努力持守,是合乎邏輯和理智的。

「作主人的,你們待僕人也是一樣,不要威嚇他們,因為知道他們和你們在天上同有一位主,他並不偏待人。」(弗六9)上司對待部屬,不是憑職位、恃權勢去施壓,乃是以尊重人為進路,看重下屬也是神所造的,不可偏待他們。以德服人,上行下效,才是最有效的領導風範。

公司趕貨,僱主天天叮囑主管玉蓮,一定要及時完成訂單,不容有失;可惜天公不造美,連場大雪,道路阻塞使工人不能上班,工廠陷入半癱瘓狀態。雖然僱主不體諒工人的苦況,玉蓮夾在中間,仍是要盡忠職守,尋求共存,負起對上、對下的責任,盡量想辦法找出路。她首要的是必須解決交通問題,她千方百計安排接送;雖然沒有加班費,她用誠意鼓勵大家加班,追回生產的進度,正好激發了團隊精神。

玉蓮表現出作為夾心上司的智慧。雖然僱主不近人情,但她不忘對部屬的照顧,為他們遮風擋雨,過渡這難關。

效率和生產力

職場要求僱員的績效,這都是環繞辦事的熟練、效率、產能、生產力。管理的目的在於提高勞動生產效率,以增加企業的產能,實現利潤最大化的目標,壯大企業的生存能力。做上司的因職責所在,不能不竭力推動部屬去達標。

盲目追求效率和生產力,勞方和資方都成為受害者。這成為今日商業社會的競爭,職場變作鬥獸場,這浪潮不斷纏磨上班一族。工作性質重複、工種沈悶、死線緊迫、情緒低落,種種壓力都足以挑起員工的消極心態,間接激起自我放棄的逆轉。

負責領導和管理的可能身不由己,為生存卻要在這洪流之中找到立脚點,是以團結部屬起來抵抗,尋求共存,才是扭轉局勢的契機。與部屬建立關係,必先要賺得他們的信任,這就從體諒他們的困難出發。作僱員的多有短期的需要,助他們提升工作效率,必要解決眼前的困局;為他們建造美好的職涯,實現長期的盼望,這都是受歡迎的措施。

培訓是天職

上司要為部屬設想,安排學習的機會;縱使職場的環境和氣氛差勁,也可訓練他們的觀察能力,教導他們分辨正面和負面的教材,成為珍貴的參考和積極的提醒。強化分析的能力,明白成與敗、得與失的機會率,繼而洞悉計劃的形勢,為未雨綢繆作好準備。上司啓導學習,轉化成為部屬的個人資產,一生伴隨。這是提升工作動力,培養抗逆能力,達至共渡時艱的願景。培訓員工是理所當然的,員工和公司都同得好處。

工廠的運作是季節性的,在旺季需要大量工人,淡季就把工人辭退。為了保留有實力的員工,玉蓮決定培訓他們;因為沒有額外的經費,她要作出有創意的安排。她按各人的能力和背境教導辦公室的基本運作,有核對文件、有儲存檔案、有倉務查察等,務使員工對工廠的運作有全面瞭解,日後可以靈活地資源調配,快速配合營運轉變的需求。

工人學歷較低,起初都有點戰兢,但在玉蓮的鼓勵和教導下,大家很快便熟習,自信心也增強。員工都明白她的苦心,對她敬佩;遇到工作的需要,各人隨時候命,一聲號令,自動走位,速度之快,令僱主嘖嘖稱奇。

很多公司在培訓員工這方面有很多矛盾。有些根本沒有經濟和人力資源去做營運核心以外的事,為了撐下去使營運延續,只顧眼前「救火」,卻從來不理會「防火」;或有不清楚如何去做栽培,有心無力;僱員接受培訓之後離職,浪費了公司投入的資源,令管理層灰心,冷卻培訓員工的熱誠。話雖如此,進取的上司仍需努力,在重重掣肘當中發掘空間幫助員工成長,因培訓部屬是做對的事。

很多僱主以為培訓是消費,其實培訓是一種需要,是為長遠利益所作的投資!

 

喜樂 Joy

喜樂的心乃是良藥;憂傷的靈使骨枯乾。箴言 17:22
A cheerful heart is good medicine, but a crushed spirit dries up the bones. Proverbs 17:22

然而,我要因耶和華歡欣,因救我的 神喜樂。哈巴谷書 3:18
yet I will rejoice in the LORD, I will be joyful in God my Savior. Habakkuk 3:18

要常常喜樂,不住的禱告,凡事謝恩。帖撒羅尼迦前書 5:16-17
Rejoice always, pray continually, give thanks in all circumstances. 1 Thessalonians 5:16-17

饒恕 Forgiveness

主啊,你本為良善,樂意饒恕人,有豐盛的慈愛賜給凡求告你的人。詩篇 86:5
You, Lord, are forgiving and good, abounding in love to all who call to you. Psalm 86:5

你不要說:“我要以惡報惡”;要等候耶和華,他必拯救你。箴言 20:22
Do not say, “I’ll pay you back for this wrong!” Wait for the LORD, and he will avenge you. Proverbs 6:14

你們饒恕人的過犯,你們的天父也必饒恕你們的過犯;馬太福音 6:14
For if you forgive other people when they sin against you, your heavenly Father will also forgive you. Matthew 6:14

你們不饒恕人的過犯,你們的天父也必不饒恕你們的過犯。馬太福音 6:15
But if you do not forgive others their sins, your Father will not forgive your sins. Matthew 6:15

你們各人若不從心裡饒恕你的弟兄,我天父也要這樣待你們了。馬太福音 18:35
This is how my heavenly Father will treat each of you unless you forgive your brother or sister from your heart. Matthew 18:35

謙卑 Humility

敬畏耶和華是智慧的訓誨;尊榮以前,必有謙卑。箴言 15:33
Wisdom’s instruction is to fear the LORD, and humility comes before honor. Proverbs 15:33

敬畏耶和華心存謙卑,就得富有、尊榮、生命為賞賜。箴言 22:4
Humility is the fear of the LORD; its wages are riches and honor and life. Proverbs 22:4

凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。腓立比書 2:3
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

驕傲 Pride

驕傲來,羞恥也來;謙遜人卻有智慧。箴言 11:2
When pride comes, then comes disgrace, but with humility comes wisdom. Proverbs 11:2

驕傲只啟爭競;聽勸言的,卻有智慧。箴言 13:10
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Proverbs 13:10

驕傲在敗壞以先;狂心在跌倒之前。箴言 16:18
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

忍耐 Patience

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

並且你們要為我的名,被眾人恨惡,惟有忍耐到底的,必然得救。馬可福音 13:13
Everyone will hate you because of me, but the one who stands firm to the end will be saved. Mark 13:13

不但如此,就是在患難中也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance. Romans 5:3

我們行善,不可喪志;若不灰心,到了時候就要收成加拉太書 6:9
Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9

你們也當忍耐,堅固你們的心,因為主來的日子近了。雅各書 5:8
You too, be patient and stand firm, because the Lord’s coming is near. James 5:8

溫柔 Meekness

回答柔和,使怒消退;言語暴戾,觸動怒氣。箴言 15:1
A gentle answer turns away wrath, but a harsh word stirs up anger. Proverbs 15:1

溫柔的人有福了,因為他們必承受地土。馬太福音 5:5
Blessed are the meek, for they will inherit the earth. Matthew 5:5

用溫柔勸戒那抵擋的人;或者 神給他們悔改的心,可以明白真道。提摩太後書 2:25
Opponents must be gently instructed, in the hope that God will grant them repentance leading them to a knowledge of the truth. 2 Timothy 2:25

只要以裡面存著長久溫柔、安靜的心為妝飾;這在 神面前是極寶貴的。彼得前書 3:4
Rather, it should be that of your inner self, the unfading beauty of a gentle and quiet spirit, which is of great worth in God’s sight. 1 Peter 3:4

嫉妒 Envy

不要為作惡的心懷不平,也不要向那行不義的生出嫉妒。詩篇 37:1
Do not fret because of those who are evil or be envious of those who do wrong. Psalm 37:1

心中安靜是肉體的生命;嫉妒是骨中的朽爛。箴言 14:30
A heart at peace gives life to the body, but envy rots the bones. Proverbs 14:30

在何處有嫉妒、紛爭,就在何處有擾亂和各樣的壞事。雅各書 3:16
For where you have envy and selfish ambition, there you find disorder and every evil practice. James 3:16

生氣 Anger

當止住怒氣,離棄忿怒;不要心懷不平,以致作惡。詩篇 37:8
Refrain from anger and turn from wrath; do not fret—it leads only to evil. Psalm 37:8

好生氣的人,不可與他結交;暴怒的人,不可與他來往。箴言 22:24
Do not make friends with a hot-tempered person, do not associate with one easily angered. Proverbs 22:24

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

生氣卻不要犯罪.不可含怒到日落。以弗所書 4:26
In your anger do not sin: Do not let the sun go down while you are still angry. Ephesians 4:26

我親愛的弟兄們,這是你們所知道的,但你們各人要快快的聽,慢慢的說,慢慢的動怒,因為人的怒氣並不成就 神的義。雅各書 1:19,20
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires. James 1:19,20

災難 Calamity

謹守口與舌的、就保守自己免受災難。箴言 21:23
Those who guard their mouths and their tongues keep themselves from calamity. Proverbs 21:23

民要攻打民、國要攻打國、多處必有地震、饑荒.這都是災難的起頭。馬可福音 13:8
Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains. Mark 13:8

憂愁 Worry

你們不要憂愁、因靠耶和華而得的喜樂是你們的力量。尼希米記 8:10
Do not grieve, for the joy of the LORD is your strength. Nehemiah 8:10

主雖使人憂愁, 還要照他諸般的慈愛發憐憫。耶利米哀歌 3:32
Though he brings grief, he will show compassion, so great is his unfailing love. Lamentations 3:32

凡勞苦擔重擔的人,可以到我這裡來,我就使你們得安息。馬太福音 11:28
Come to me, all you who are weary and burdened, and I will give you rest. Matthew 11:28

我留下平安給你們、我將我的平安賜給你們.我所賜的、不像世人所賜的.你們心裏不要憂愁、也不要膽怯。約翰福音 14:27
Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid. John 14:27

應當一無掛慮,只要凡事藉著禱告、祈求和感謝,將你們所要的告訴神。神所賜出人意外的平安,必在基督耶穌裡,保守你們的心懷意念。腓立比書 4:6,7
Do not be anxious about anything, but in every situation, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus. Philippians 4:6,7

因此, 你們是大有喜樂, 但如今, 在百般的試煉中暫時憂愁。彼得前書 1:6
In all this you greatly rejoice, though now for a little while you may have had to suffer grief in all kinds of trials. 1 Peter 1:6

患難 Trouble, Suffering

義人多有苦難,但耶和華救他脫離這一切。詩篇 34:19
The righteous person may have many troubles, but the LORD delivers him from them all. Psalm 34:19

神是我們的避難所,是我們的力量,是我們在患難中隨時的幫助!詩篇 46:1
God is our refuge and strength, an ever-present help in trouble. Psalm 46:1

耶和華本為善,在患難的日子為人的保障,並且認得那些投靠他的人。那鴻書 1:7
The LORD is good, a refuge in times of trouble. He cares for those who trust in him. Nahum 1:7

為義受逼迫的人有福了,因為天國是他們的。馬太福音 5:10
Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven. Matthew 5:10

不但如此,就是在患難中,也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance; Romans 5:3

我想現在的苦楚,若比將來要顯於我們的榮耀,就不足介意了。羅馬書 8:18
I consider that our present sufferings are not worth comparing with the glory that will be revealed in us. Romans 8:18

因為你們蒙恩,不但得以信服基督,並要為他受苦。腓立比書 1:29
For it has been granted to you on behalf of Christ not only to believe in him, but also to suffer for him. Philippians 1:29

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