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Home本期文章職場博弈秘笈-- 有良知的公司文化

【職場上的祭司】職場博弈秘笈-- 有良知的公司文化

 

文化是公司的基石

公司文化是實踐經營的文化,是公司存在的目的、宗旨和價值。這是物質文化、制度文化、精神文化的結合,藉此塑造這公司的品格和內涵。

物質文化就是產品和服務,是公司最表層的接觸面,能夠看得見,觸摸得著;因為這是實體,並不抽象,卻容易出現變化。

制度文化是員工行為與對外形象的體現,是各種規章制度,包括法律、道德和行為的準則;這就是公司文化的中間層,並不全是有形態,但較為有穩定性。

精神文化是價值觀念和思維方式,就是使命、願景、宗旨、精神和經營理念,那是關於道德和品味的修練,是深藏在公司內裏的穩固根基。精神文化是最深層的,看不見,摸不著,具有相當的穩定性,不輕易改變。

演譯公司的文化,在於如何在營運上踐行。對任何行業,追求盈利是首要的,建立賺錢能力是物質文化,達至好績效有賴制度文化。然而,要光明正大去運作,就殊不簡單了;立品不是唱高調,是精神文化,歷史證明這才是公司生存最穩紮穩打的永續操手。

透明玻璃瓶

十九世紀美國加工食品開始大行其道,市場充斥摻雜沙、石、鉛等雜質的食品,嚴重打擊了消費者的信心。亨氏(Henry Heinz)以「辣根」打進市場,他明白顧客的要求,遂用透明玻璃瓶盛載番茄醬,釋出服務的真誠,只賣真材實料的貨品,從而取得客戶的信任和欣賞,也建立了自己的商譽。亨氏營商的掙扎,受過考驗,經得挑戰,保證產品質量,是其推崇的公司文化和價值信念。然而太多公司善於巧取豪奪,使消費者受騙、受損;至於可以信賴、認真服務的公司,真是鳳毛麟角。如亨氏的嚴謹態度,必受顧客歡迎和追捧。

誠信和商譽

在中國歷史上至為突出的商幫,要推舉明清時期的徽州商幫。徽商的營商信念強調「生財有大道,以義為利,不以利為利」,謹守良心的宗旨服務顧客:「貨真價實,童叟無欺」和「市不二價」,重質兼重義,講求原則,買賣沒有兩種價錢,這就是商幫的文化。「黑漆金字招牌」,他們重視誠信和商譽,凡事從大體着眼,看重生意的永續力。對人忠誠,不取巧,不欺騙,贏盡顧客的信任和欣賞。徽商的成功,秘訣在於價值的正確定位,堅持營商的使命。

誠實是道德的焦點。「詭詐的天平,為耶和華所憎惡。公平的法碼,為他所喜悅。」(箴十一1)誠實產生制約,使人向善,尋回正軌。細水長流的持續穩態,不是比短暫利益更化算嗎?若以效益主義看良知,誠信和商譽的潛在價值遠遠超越詭詐的手段,為公司帶來更大的長遠利益。

模造公司文化

公司文化主要是由老闆建立,然後以身教言教、上行下效、滲透至各階層、各員工,激發他們擁抱此文化。怎樣的老闆,領導怎樣的公司,塑造怎樣的文化。老闆以身作則固然重要,現身說法使員工有仿効的榜樣;應向他們推介,認識優良的公司文化可以增強競爭力、提升盈利、發展快樂職場,大家都受惠。

敬愛神,誠愛人,是公司文化的框架,支撐整個組織有能有力的運作。誠懇的幫助人,殷勤的服務人,都是公司的文化取向,唯在執行上未必如理想,人際間的磨擦或有所不甘,引起心靈的掙扎。「行善不可喪志」(帖後三13),敬愛神,我們不要灰心,因這是做對的事,是神所喜悦的。

在職場上我們遇上的都是有血有肉的人,我們應有人性、有憐憫同情及惻忍之心,有「老吾老,以及人之老;幼吾幼,以及人之幼」的關愛。投資於社會責任,回報多是無形資產,但最終這些可轉變成有形資產,為公司帶來不可計算的利益。

求同存異的承諾

因應持份者的不同背境,文化的差異必然存在,引伸至文化的衝突在其中,大家應致力尋求最大公約數,是彼此接納和協調的共同點,並以寬容和尊重去處理異同。雖說優良的公司文化理應由老闆主導,若現實並非理想,作僱員是否束手無策,入鄉隨俗?

在寵物診所工作的秀文,為誠信自己定下原則。她不隨便讓寵物吃特效藥或補充品,不用特效清潔劑,因這些多會引致免疫能力下降,令寵物失去活動力。不速銷過份的清潔或美客服務,不只顧搵快錢,這對寵物無益。在服務期間,不隨意把材料稀釋,作出瞞騙。

為了提高服務質素,她竭力在知識、技術、經驗等方面求進步,並針對動物體質和需要而提供個別服務。這種服務第一,賺錢其次的文化,老闆未必認同,她是在見工時表明立場的,遇上現在的老闆真不容易。

同事看秀文的堅持為自命清高,對她很不友善。她卻以真誠主動幫助同事。有一次一頭名種狗過敏反應,同事束手無策,她主動分析病情,建議改用抗敏配方,並停止使用含殺菌成份的清潔劑。同事雖不認同,既然無計可施,姑且試幾天吧!


一天過後,牠的呼吸暢順了、鼻涕收住了,第二天已站起來走路,第三天體質改善了。大家佩服秀文的診斷,對她另眼相看。自此老闆把經營文化改變,配合秀文的理念,晉升她為診所主管,著力培養員工。

公司文化的核心價值在於誠信、誠實、信任、信賴的信條,但實行的途徑和安排是按公司規模、持分者要求、營運需求等,一一要作出相對的靈活處理。總括而言,這文化驅動公司上下,以親和力服務顧客,滿足他們對商品的要求、帶來心靈的愉悅,進深成為有人情味的有機體。

 

喜樂 Joy

喜樂的心乃是良藥;憂傷的靈使骨枯乾。箴言 17:22
A cheerful heart is good medicine, but a crushed spirit dries up the bones. Proverbs 17:22

然而,我要因耶和華歡欣,因救我的 神喜樂。哈巴谷書 3:18
yet I will rejoice in the LORD, I will be joyful in God my Savior. Habakkuk 3:18

要常常喜樂,不住的禱告,凡事謝恩。帖撒羅尼迦前書 5:16-17
Rejoice always, pray continually, give thanks in all circumstances. 1 Thessalonians 5:16-17

饒恕 Forgiveness

主啊,你本為良善,樂意饒恕人,有豐盛的慈愛賜給凡求告你的人。詩篇 86:5
You, Lord, are forgiving and good, abounding in love to all who call to you. Psalm 86:5

你不要說:“我要以惡報惡”;要等候耶和華,他必拯救你。箴言 20:22
Do not say, “I’ll pay you back for this wrong!” Wait for the LORD, and he will avenge you. Proverbs 6:14

你們饒恕人的過犯,你們的天父也必饒恕你們的過犯;馬太福音 6:14
For if you forgive other people when they sin against you, your heavenly Father will also forgive you. Matthew 6:14

你們不饒恕人的過犯,你們的天父也必不饒恕你們的過犯。馬太福音 6:15
But if you do not forgive others their sins, your Father will not forgive your sins. Matthew 6:15

你們各人若不從心裡饒恕你的弟兄,我天父也要這樣待你們了。馬太福音 18:35
This is how my heavenly Father will treat each of you unless you forgive your brother or sister from your heart. Matthew 18:35

謙卑 Humility

敬畏耶和華是智慧的訓誨;尊榮以前,必有謙卑。箴言 15:33
Wisdom’s instruction is to fear the LORD, and humility comes before honor. Proverbs 15:33

敬畏耶和華心存謙卑,就得富有、尊榮、生命為賞賜。箴言 22:4
Humility is the fear of the LORD; its wages are riches and honor and life. Proverbs 22:4

凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。腓立比書 2:3
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

驕傲 Pride

驕傲來,羞恥也來;謙遜人卻有智慧。箴言 11:2
When pride comes, then comes disgrace, but with humility comes wisdom. Proverbs 11:2

驕傲只啟爭競;聽勸言的,卻有智慧。箴言 13:10
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Proverbs 13:10

驕傲在敗壞以先;狂心在跌倒之前。箴言 16:18
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

忍耐 Patience

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

並且你們要為我的名,被眾人恨惡,惟有忍耐到底的,必然得救。馬可福音 13:13
Everyone will hate you because of me, but the one who stands firm to the end will be saved. Mark 13:13

不但如此,就是在患難中也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance. Romans 5:3

我們行善,不可喪志;若不灰心,到了時候就要收成加拉太書 6:9
Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9

你們也當忍耐,堅固你們的心,因為主來的日子近了。雅各書 5:8
You too, be patient and stand firm, because the Lord’s coming is near. James 5:8

溫柔 Meekness

回答柔和,使怒消退;言語暴戾,觸動怒氣。箴言 15:1
A gentle answer turns away wrath, but a harsh word stirs up anger. Proverbs 15:1

溫柔的人有福了,因為他們必承受地土。馬太福音 5:5
Blessed are the meek, for they will inherit the earth. Matthew 5:5

用溫柔勸戒那抵擋的人;或者 神給他們悔改的心,可以明白真道。提摩太後書 2:25
Opponents must be gently instructed, in the hope that God will grant them repentance leading them to a knowledge of the truth. 2 Timothy 2:25

只要以裡面存著長久溫柔、安靜的心為妝飾;這在 神面前是極寶貴的。彼得前書 3:4
Rather, it should be that of your inner self, the unfading beauty of a gentle and quiet spirit, which is of great worth in God’s sight. 1 Peter 3:4

嫉妒 Envy

不要為作惡的心懷不平,也不要向那行不義的生出嫉妒。詩篇 37:1
Do not fret because of those who are evil or be envious of those who do wrong. Psalm 37:1

心中安靜是肉體的生命;嫉妒是骨中的朽爛。箴言 14:30
A heart at peace gives life to the body, but envy rots the bones. Proverbs 14:30

在何處有嫉妒、紛爭,就在何處有擾亂和各樣的壞事。雅各書 3:16
For where you have envy and selfish ambition, there you find disorder and every evil practice. James 3:16

生氣 Anger

當止住怒氣,離棄忿怒;不要心懷不平,以致作惡。詩篇 37:8
Refrain from anger and turn from wrath; do not fret—it leads only to evil. Psalm 37:8

好生氣的人,不可與他結交;暴怒的人,不可與他來往。箴言 22:24
Do not make friends with a hot-tempered person, do not associate with one easily angered. Proverbs 22:24

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

生氣卻不要犯罪.不可含怒到日落。以弗所書 4:26
In your anger do not sin: Do not let the sun go down while you are still angry. Ephesians 4:26

我親愛的弟兄們,這是你們所知道的,但你們各人要快快的聽,慢慢的說,慢慢的動怒,因為人的怒氣並不成就 神的義。雅各書 1:19,20
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires. James 1:19,20

災難 Calamity

謹守口與舌的、就保守自己免受災難。箴言 21:23
Those who guard their mouths and their tongues keep themselves from calamity. Proverbs 21:23

民要攻打民、國要攻打國、多處必有地震、饑荒.這都是災難的起頭。馬可福音 13:8
Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains. Mark 13:8

憂愁 Worry

你們不要憂愁、因靠耶和華而得的喜樂是你們的力量。尼希米記 8:10
Do not grieve, for the joy of the LORD is your strength. Nehemiah 8:10

主雖使人憂愁, 還要照他諸般的慈愛發憐憫。耶利米哀歌 3:32
Though he brings grief, he will show compassion, so great is his unfailing love. Lamentations 3:32

凡勞苦擔重擔的人,可以到我這裡來,我就使你們得安息。馬太福音 11:28
Come to me, all you who are weary and burdened, and I will give you rest. Matthew 11:28

我留下平安給你們、我將我的平安賜給你們.我所賜的、不像世人所賜的.你們心裏不要憂愁、也不要膽怯。約翰福音 14:27
Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid. John 14:27

應當一無掛慮,只要凡事藉著禱告、祈求和感謝,將你們所要的告訴神。神所賜出人意外的平安,必在基督耶穌裡,保守你們的心懷意念。腓立比書 4:6,7
Do not be anxious about anything, but in every situation, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus. Philippians 4:6,7

因此, 你們是大有喜樂, 但如今, 在百般的試煉中暫時憂愁。彼得前書 1:6
In all this you greatly rejoice, though now for a little while you may have had to suffer grief in all kinds of trials. 1 Peter 1:6

患難 Trouble, Suffering

義人多有苦難,但耶和華救他脫離這一切。詩篇 34:19
The righteous person may have many troubles, but the LORD delivers him from them all. Psalm 34:19

神是我們的避難所,是我們的力量,是我們在患難中隨時的幫助!詩篇 46:1
God is our refuge and strength, an ever-present help in trouble. Psalm 46:1

耶和華本為善,在患難的日子為人的保障,並且認得那些投靠他的人。那鴻書 1:7
The LORD is good, a refuge in times of trouble. He cares for those who trust in him. Nahum 1:7

為義受逼迫的人有福了,因為天國是他們的。馬太福音 5:10
Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven. Matthew 5:10

不但如此,就是在患難中,也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance; Romans 5:3

我想現在的苦楚,若比將來要顯於我們的榮耀,就不足介意了。羅馬書 8:18
I consider that our present sufferings are not worth comparing with the glory that will be revealed in us. Romans 8:18

因為你們蒙恩,不但得以信服基督,並要為他受苦。腓立比書 1:29
For it has been granted to you on behalf of Christ not only to believe in him, but also to suffer for him. Philippians 1:29

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