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Home本期文章職場博弈秘笈--共事共融-與同事的關係

【職場上的祭司】職場博弈秘笈-- 共事共融-與同事的關係

 

關係至為重要

每天上班我們都碰見同事,不論你喜歡或厭倦他們,你也要和他們共處和共事。一年到晚,真是避無可避!其實,這些困窘和無奈的情況,是可以反客為主、可以改善、可以扭轉的。

同事之間如能建立人際的關係,是可以提高工作士氣,大家衷誠合作,開誠布公,不再各自為政,不用彼此猜忌,職場氣氛改進,產生的雙贏效益不只惠及物質的層面,更深入心靈的境地。大家既講利、又講心,是意外的回報。

操練合作

合作不是口號、不是理想,而是在職場工作所必需的元素。為何我要和你合作?合作是需要誘因,必先由一方引起動機,要有說服力和吸引力;另一方被動跟隨,繼而認同其價值,遂加入隊伍。這裏牽引出一大堆問題,都是十分實際的,也是必需要解決的。合作的利好因素是甚麼?為何大家要合作?如不合作,有何後果?對個人有何風險?導至公司有何損失?這些思考和反醒,驅使大家認同合作的感召,也認識其價值的考量,可以彼此激勵坐言起行。

在現實裏,有很多的合作都是無疾而終,皆因利益、個性、處境等種種衝突而分手。排斥異己是天性,各執己見,大家不願協調,便把關係弄僵了;當效益之所在,功利掛帥,短期好處蓋過長期利益,甚麼合作精神便立刻拋諸腦後。合作伙伴的生命素質,決定真誠合作的可行性。

傑英以優異成績完成中醫針灸醫師課程,立刻被當地某著名中醫院取錄為針灸醫師。上班不到幾天,他就與部門裏的同事相處不和。客觀方面,因着各人訓練背景、診斷理論和診治方式等的差異而出現爭端;主觀方面,他急於盡快擁有自己的病人,不懂入鄉隨俗,忽視醫院的傳統文化,令同事對他起了戒心。幸得志強的勸導,傑英和同事之間的關係得以及時修補。

志強不單是資深的針灸醫師,更是深得同事尊重的基督徒;他告訴傑英團隊合作是居首位的,團隊整體的表現比個人單獨的表現猶為重要,因醫院是以服務人、救病人為依歸。客觀來看,雖然傑英覺得自己已學會最先進、最科學化的醫術,但畢竟他的臨床經驗不足,不能與理論相提並重。他應該用謙卑的態度,主動跟隨同事會診,而不應急功近利爭取作主診的位置。在職場上,工作的純熟是從經驗得來的,但求急進,未學行先學走,只會基礎不穩,防礙日後事業的發展和晉升。

傑英聽從志強的勸告,主動在會診時做副手,按主診醫師的吩咐全力合作配搭,從基本做起。很短時間他的手法已練得十分純熟,並且在診治的判斷上獲益良多。他有心有力,懂得體貼病人,當病人懼怕針刺,他會立刻作出適時的安慰和鼓勵,也在需要時開解家屬,緩和治療過程的緊張氣氛,大大減輕病人和家人的壓力。

在職場行道

基督徒有既定的責任在職場行道,有無可推委的義務去改變職場文化。「你們的光也當這樣照在人前,叫他們看見你們的好行為,便將榮耀歸給你們在天上的父。」(太五16)信徒要與人和好,以積極的態度,做有建設性的工作,貢獻所服務的職場。把見證放在人前,在功利化的社會裏「推銷」信仰的核心,影響職場重回有價值的秩序。

志强使傑英明白到同事合作不是理論,而是可實行的操練。在職場上視同事既是合作伙伴,又是競爭對手。工作上的合作是責無旁貸的,為的是向受眾、此情此景就是病人,提供最準確、最快速、最舒服的治療。與此同時他們要競爭,因不安於現狀,要提升本身服務的條件,為的是更好的醫治病人。這先是與自己競爭,如何勝過昨日的我,再其次是與同事競爭,但這是有合作性的競爭,在這團隊裏大家公開自己進取努力的經驗和心得,一同分享大家的成果。積極的、良性的競爭,彼此鞭策,互補長短,此乃職場該有的秩序。

在職場上,同事來自五湖四海,背境參差,性格不同,有差異是定數。辦公室不是夢幻世界也不是童話樂園!我們要落實面對這現況,努力兼容差異,學會愛鄰舍的功課。用寬容的心,為同事、為職場、為自己禱告。

後來醫院急症室要開設中風針灸急救部門,傑英被指派為主管醫師。中風急救爭分奪秒,當主管的不但要技術精湛,經驗豐富,還必需有領導才,知人善用,建立隊工。他在短短十多年間事業能有如此成就,一方面他要感激志強的提醒,另一方面是他願意受教,不斷磨煉自己:放下身段、控制情緒、樂意體恤、尊重和聆聽有病和有需要的人。

如何合作?

合作的對象可能是自己不喜歡的、不想共事的、不信任的、或不尊重的。他們的立場、價值觀、操守都不是自己能接納的。因處境、職務、責任的規限,自己沒有其他選擇,不能不合作,只好被迫與狼共舞。

合作不是要強迫自己遷就他人,也不是放棄自己的堅持。面對不同的意見,大家也不一定要妥協至中間路線,成為兩面不討好的選擇。若雙方以大局為重,理應主動去表達自己的意見,客觀地去說服别人,開放地聆聽對方的建議,回答提問,更樂意進入討論。

凡事要合情合理,不可意氣用事,不要情緒失控,蠻不講理的人是不尊重自己,也不看重個人的事業前途,既不專業,也不是為所受僱的公司著想;其實我們先要自省,若能理直氣壯,才有鼓勵别人合作的勇氣和說服力。

 

喜樂 Joy

喜樂的心乃是良藥;憂傷的靈使骨枯乾。箴言 17:22
A cheerful heart is good medicine, but a crushed spirit dries up the bones. Proverbs 17:22

然而,我要因耶和華歡欣,因救我的 神喜樂。哈巴谷書 3:18
yet I will rejoice in the LORD, I will be joyful in God my Savior. Habakkuk 3:18

要常常喜樂,不住的禱告,凡事謝恩。帖撒羅尼迦前書 5:16-17
Rejoice always, pray continually, give thanks in all circumstances. 1 Thessalonians 5:16-17

饒恕 Forgiveness

主啊,你本為良善,樂意饒恕人,有豐盛的慈愛賜給凡求告你的人。詩篇 86:5
You, Lord, are forgiving and good, abounding in love to all who call to you. Psalm 86:5

你不要說:“我要以惡報惡”;要等候耶和華,他必拯救你。箴言 20:22
Do not say, “I’ll pay you back for this wrong!” Wait for the LORD, and he will avenge you. Proverbs 6:14

你們饒恕人的過犯,你們的天父也必饒恕你們的過犯;馬太福音 6:14
For if you forgive other people when they sin against you, your heavenly Father will also forgive you. Matthew 6:14

你們不饒恕人的過犯,你們的天父也必不饒恕你們的過犯。馬太福音 6:15
But if you do not forgive others their sins, your Father will not forgive your sins. Matthew 6:15

你們各人若不從心裡饒恕你的弟兄,我天父也要這樣待你們了。馬太福音 18:35
This is how my heavenly Father will treat each of you unless you forgive your brother or sister from your heart. Matthew 18:35

謙卑 Humility

敬畏耶和華是智慧的訓誨;尊榮以前,必有謙卑。箴言 15:33
Wisdom’s instruction is to fear the LORD, and humility comes before honor. Proverbs 15:33

敬畏耶和華心存謙卑,就得富有、尊榮、生命為賞賜。箴言 22:4
Humility is the fear of the LORD; its wages are riches and honor and life. Proverbs 22:4

凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。腓立比書 2:3
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

驕傲 Pride

驕傲來,羞恥也來;謙遜人卻有智慧。箴言 11:2
When pride comes, then comes disgrace, but with humility comes wisdom. Proverbs 11:2

驕傲只啟爭競;聽勸言的,卻有智慧。箴言 13:10
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Proverbs 13:10

驕傲在敗壞以先;狂心在跌倒之前。箴言 16:18
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

忍耐 Patience

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

並且你們要為我的名,被眾人恨惡,惟有忍耐到底的,必然得救。馬可福音 13:13
Everyone will hate you because of me, but the one who stands firm to the end will be saved. Mark 13:13

不但如此,就是在患難中也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance. Romans 5:3

我們行善,不可喪志;若不灰心,到了時候就要收成加拉太書 6:9
Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9

你們也當忍耐,堅固你們的心,因為主來的日子近了。雅各書 5:8
You too, be patient and stand firm, because the Lord’s coming is near. James 5:8

溫柔 Meekness

回答柔和,使怒消退;言語暴戾,觸動怒氣。箴言 15:1
A gentle answer turns away wrath, but a harsh word stirs up anger. Proverbs 15:1

溫柔的人有福了,因為他們必承受地土。馬太福音 5:5
Blessed are the meek, for they will inherit the earth. Matthew 5:5

用溫柔勸戒那抵擋的人;或者 神給他們悔改的心,可以明白真道。提摩太後書 2:25
Opponents must be gently instructed, in the hope that God will grant them repentance leading them to a knowledge of the truth. 2 Timothy 2:25

只要以裡面存著長久溫柔、安靜的心為妝飾;這在 神面前是極寶貴的。彼得前書 3:4
Rather, it should be that of your inner self, the unfading beauty of a gentle and quiet spirit, which is of great worth in God’s sight. 1 Peter 3:4

嫉妒 Envy

不要為作惡的心懷不平,也不要向那行不義的生出嫉妒。詩篇 37:1
Do not fret because of those who are evil or be envious of those who do wrong. Psalm 37:1

心中安靜是肉體的生命;嫉妒是骨中的朽爛。箴言 14:30
A heart at peace gives life to the body, but envy rots the bones. Proverbs 14:30

在何處有嫉妒、紛爭,就在何處有擾亂和各樣的壞事。雅各書 3:16
For where you have envy and selfish ambition, there you find disorder and every evil practice. James 3:16

生氣 Anger

當止住怒氣,離棄忿怒;不要心懷不平,以致作惡。詩篇 37:8
Refrain from anger and turn from wrath; do not fret—it leads only to evil. Psalm 37:8

好生氣的人,不可與他結交;暴怒的人,不可與他來往。箴言 22:24
Do not make friends with a hot-tempered person, do not associate with one easily angered. Proverbs 22:24

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

生氣卻不要犯罪.不可含怒到日落。以弗所書 4:26
In your anger do not sin: Do not let the sun go down while you are still angry. Ephesians 4:26

我親愛的弟兄們,這是你們所知道的,但你們各人要快快的聽,慢慢的說,慢慢的動怒,因為人的怒氣並不成就 神的義。雅各書 1:19,20
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires. James 1:19,20

災難 Calamity

謹守口與舌的、就保守自己免受災難。箴言 21:23
Those who guard their mouths and their tongues keep themselves from calamity. Proverbs 21:23

民要攻打民、國要攻打國、多處必有地震、饑荒.這都是災難的起頭。馬可福音 13:8
Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains. Mark 13:8

憂愁 Worry

你們不要憂愁、因靠耶和華而得的喜樂是你們的力量。尼希米記 8:10
Do not grieve, for the joy of the LORD is your strength. Nehemiah 8:10

主雖使人憂愁, 還要照他諸般的慈愛發憐憫。耶利米哀歌 3:32
Though he brings grief, he will show compassion, so great is his unfailing love. Lamentations 3:32

凡勞苦擔重擔的人,可以到我這裡來,我就使你們得安息。馬太福音 11:28
Come to me, all you who are weary and burdened, and I will give you rest. Matthew 11:28

我留下平安給你們、我將我的平安賜給你們.我所賜的、不像世人所賜的.你們心裏不要憂愁、也不要膽怯。約翰福音 14:27
Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid. John 14:27

應當一無掛慮,只要凡事藉著禱告、祈求和感謝,將你們所要的告訴神。神所賜出人意外的平安,必在基督耶穌裡,保守你們的心懷意念。腓立比書 4:6,7
Do not be anxious about anything, but in every situation, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus. Philippians 4:6,7

因此, 你們是大有喜樂, 但如今, 在百般的試煉中暫時憂愁。彼得前書 1:6
In all this you greatly rejoice, though now for a little while you may have had to suffer grief in all kinds of trials. 1 Peter 1:6

患難 Trouble, Suffering

義人多有苦難,但耶和華救他脫離這一切。詩篇 34:19
The righteous person may have many troubles, but the LORD delivers him from them all. Psalm 34:19

神是我們的避難所,是我們的力量,是我們在患難中隨時的幫助!詩篇 46:1
God is our refuge and strength, an ever-present help in trouble. Psalm 46:1

耶和華本為善,在患難的日子為人的保障,並且認得那些投靠他的人。那鴻書 1:7
The LORD is good, a refuge in times of trouble. He cares for those who trust in him. Nahum 1:7

為義受逼迫的人有福了,因為天國是他們的。馬太福音 5:10
Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven. Matthew 5:10

不但如此,就是在患難中,也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance; Romans 5:3

我想現在的苦楚,若比將來要顯於我們的榮耀,就不足介意了。羅馬書 8:18
I consider that our present sufferings are not worth comparing with the glory that will be revealed in us. Romans 8:18

因為你們蒙恩,不但得以信服基督,並要為他受苦。腓立比書 1:29
For it has been granted to you on behalf of Christ not only to believe in him, but also to suffer for him. Philippians 1:29

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